Refunds & Exchange

Refunds & Exchange

We want you to love your Orabelle pieces. If something isn’t right, our policy is simple and fair.

Return Window — 14 Days

You have 14 days from the date your order is delivered to mail back your return. Complaints about product delivery issues must be raised within 14 business days of receiving your order.

Return Conditions

• Items must be unused, unworn, and in perfect condition.
• Items must be returned in their original packaging (the jewelry box), placed inside a sturdy outer shipping box to prevent damage.
• For hygienic purposes, earring sales are final — earrings cannot be returned or exchanged.

How to Start a Return or Exchange

1. Email [email protected] within 14 days of delivery.
2. For exchanges, use the subject line “EXCHANGE REQUEST” and include your order number. Our team replies within 24 hours with instructions.
3. Mail the item back in its original packaging with a trackable shipping service. Keep your tracking number until your refund or exchange is complete.

Exchanges

Approved exchanges are issued as site credit equal to the item’s value, so you can find the perfect piece at your own pace.

Refunds

Once we receive and inspect your return, refunds are processed to your original payment method within 7 business days. Your bank or card issuer may take additional time to post the credit. See our full Refund Policy for details.